Shipments are made by UPS, TNT, or DHL courier.
Shipping costs depend on the weight of the products and the country to which the shipping address entered by the customer is related.
They are calculated at the time of purchase. Before confirming the order, the customer can view the shipping rate based on the items in the cart.
We do not ship to post office boxes.
MASSIMILIANODELLAMURA.COM ships in Italy and all over the world only through the express courier service UPS, TNT or DHL. All the goods sent by MASSIMILIANODELLAMURA.COM are carefully packed. Together with the goods shipped MASSIMILIANODELLAMURA.COM will insert the invoice in the package indicating in detail the prices and discounts applied, even in the case of sales.
MASSIMILIANODELLAMURA.COM is covered in all shipments by free insurance against theft and/or accidental damage. The insurance remains valid until the time of delivery of the goods.
All orders duly completed and paid will be processed within two working days: all shipments depart from Massimiliano Della Mura Sartoria, (Italy), only on working days, from Monday to Friday, from 9.00 to 17.30. Orders placed on Saturday and Sunday will be handled the following Monday.
Shipping to the world
Shipments can be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid) type, depending on the shipping address. DDP (Delivery Duty Pay) shipping is made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Spain, Sweden, and Hungary) where VAT / TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipping is for non-EU or non-Schengen countries, not subject to the payment of VAT / TVA on the purchase price.
The shipment will start immediately after the credit notification by the customer. Delivery times are conditioned by the destination areas of the products. ITALY (DDP): delivery is tentatively scheduled within three to four days from shipment. EU European countries (DDP): delivery is estimated within five working days of shipment. Non-EU European Countries (DDU): delivery is approximately expected within five to six working days from shipment. Rest of the World: delivery is estimated up to 5-7 days from shipment with Express Service.
Terms of delivery
Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the package is tampered with or not intact, the Customer can sign the delivery document with reserve or refuse the delivery. Any anomalies must be promptly reported to the local DHL office and MASSIMILIANODELLAMURA.COM, by sending an e-mail to our customer service. If the Customer refuses the delivery of the goods, any shipping costs necessary for the return of the package to Massimiliano Della Mura Sartoria will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Massimiliano Della Mura Sartoria at the expense of the Customer. In this case, Massimiliano Della Mura Sartoria will be responsible for deducting this amount from any refund due to the Customer.